Accident Car Hire UK: Quick Answers & Stress-Free Tips
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A car crash is stressful enough without losing your wheels for days. Thankfully, if the accident wasn’t your fault, you don’t usually have to pay to stay mobile. A trusted car hire company can arrange accident car hire (also known as credit hire), providing a temporary replacement vehicle while your car is being repaired.
In this guide, we’ll explain how the process works including who pays, what kind of car you’ll receive, how long you can keep it,
and the simple steps to make everything run smoothly.
What is accident car hire (credit hire)?
Accident car hire is a service that supplies a temporary vehicle after a non-fault accident. Instead of paying for a rental yourself, a hire company provides the car and chases the costs from the at-fault driver’s insurer. The aim is to give you a like-for-like replacement so your daily life or work isn’t disrupted.
Key benefits:
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No upfront cost for eligible drivers
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A similar sized car to your own (where possible)
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Paperwork and billing handled by the hire provider
For more guidance on post-accident steps, check out our related article on the Personal Injury Claim Process in the UK to understand your rights and next actions.
Who pays for the hire car?
If the other driver was to blame, their insurer should cover the hire costs.
Reputable accident hire companies recover costs directly from that insurer, so you typically won’t be out of pocket.
If you were partly at fault, or the other driver is uninsured, your options vary you may need to use your own insurer or hire privately.
Always check eligibility before accepting a car.
What kind of replacement vehicle will I get?
Good accident hire companies aim for a like-for-like replacement:
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Small hatchbacks for city cars
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Family hatchbacks or estates for similar-sized vehicles
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SUVs or vans if you normally drive one
For specialist or luxury cars, matching can take longer but providers will try to find the closest option.
If you rely on a particular vehicle for work (e.g., a van or PCO car), tell the hire company straight away they can often prioritise those cases.
How long can I keep the hire car?
You can usually keep the hire vehicle until:
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Your car is repaired and returned to you, or
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Your insurer settles the claim if your car is written off.
Stay in contact with the repairer, insurer and hire company to avoid delays.
If liability is disputed, the hire company may pause the service while fault is investigated.
Who qualifies for accident car hire?
Typical eligibility rules include:
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The accident must be non-fault (or strongly likely to be non-fault).
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You hold a valid UK driving licence.
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You need a car for essential use (work, family, travel).
Most providers assess each case before arranging a vehicle.
If you meet the conditions, they normally organise delivery within 24 hours in many parts of the UK.
Common worries — answered
Will I be charged if the insurer refuses to pay?
Most firms only accept cases they believe are recoverable, so the risk to you is low. Ask your provider about their “no recovery, no fee” policy.
Do I need to deal with the other driver’s insurer?
No. The hire company usually handles that. Your job is to stay reachable and provide any documents they ask for.
What happens if the accident was partly my fault?
You may still get help, but terms vary. Be honest about the circumstances when you contact a hire provider.
Practical tips to make the process quicker
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Report the accident to your insurer right away and note the claim number.
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Take clear photos of the scene, damage and road signs; collect witness details.
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Tell the hire company if you need a specific vehicle for work or family (e.g., a child seat).
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Keep copies of all paperwork: police reference, repair estimates, correspondence.
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Be responsive — quick replies speed up the insurer recovery and return of your car.
When accident car hire makes sense
This route suits drivers who need to keep working or maintain family commitments while repairs are done.
It’s especially useful in cities or areas where public transport isn’t a substitute.
For non-fault accidents, credit hire is often the most straightforward, cost-free option.
Final thoughts
Accident car hire in the UK is designed to remove the practical burden after a crash. When handled correctly, it means no upfront cost, a suitable replacement vehicle, and minimal disruption while your claim and repairs are arranged. Follow the tips above, gather solid evidence at the scene, and choose a reputable hire company to keep the whole process as stress-free as possible.
Need a reliable replacement vehicle while your car is off the road?
Contact a trusted accident car hire UK specialist today to arrange a like-for-like vehicle and keep life moving.
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